Billing

Manage your ZenSearch subscription, view usage, and handle payments.

Overview

The Billing page allows you to:

• View current subscription tier
• Monitor usage metrics
• Upgrade or downgrade plans
• Manage payment methods

Accessing Billing

1. Click Settings in the sidebar
2. Select the Billing tab

note

Billing management requires Owner role.

Subscription Tiers

Available Plans

Plan	Documents	Queries	Storage
Free	1,000	500/mo	1 GB
Starter	10,000	5,000/mo	10 GB
Pro	100,000	50,000/mo	100 GB
Business	500,000	250,000/mo	500 GB
Enterprise	Unlimited	Unlimited	Custom

Feature Comparison

Feature	Free	Starter	Pro	Business
Connectors	3	10	Unlimited	Unlimited
Team Members	3	10	50	Unlimited
Collections	1	5	20	Unlimited
Agents	2	10	Unlimited	Unlimited
API Access	Limited	Yes	Yes	Yes
SSO	No	No	Yes	Yes
Support	Community	Email	Priority	Dedicated

Current Usage

Usage Metrics

Metric	Description
Documents Indexed	Total indexed documents
Queries Used	Queries this billing period
Storage Used	Total storage consumption
API Calls	API requests this period

Usage Bar

Documents: ████████░░ 8,000 / 10,000 (80%)
Queries:   ███░░░░░░░ 1,500 / 5,000 (30%)
Storage:   ██████░░░░ 6 GB / 10 GB (60%)

Changing Plans

Upgrade

1. Click Change Plan
2. Select new tier
3. Review pricing
4. Confirm upgrade

Upgrades take effect immediately.

Downgrade

1. Click Change Plan
2. Select lower tier
3. Review limitations
4. Confirm downgrade

Downgrades take effect at next billing cycle.

Payment

Payment Methods

Supported payment methods:

• Credit/debit cards
• Bank transfers (Enterprise)
• Invoicing (Enterprise)

Managing Payment

1. Click Manage Subscription
2. Opens payment portal
3. Update card details
4. View invoices

Invoices

Download invoices:

1. Click Billing History
2. Select invoice
3. Download PDF

Enterprise Plans

Features

• Unlimited everything
• Custom SLAs
• Dedicated support
• On-premises option
• Custom integrations
• Volume discounts

Contact Sales

For Enterprise inquiries:

• Email: [email protected]
• Schedule a demo

Best Practices

Cost Management

1. Monitor usage regularly
2. Set usage alerts
3. Archive unused content
4. Optimize query patterns

Planning

1. Estimate growth
2. Budget for increases
3. Review quarterly
4. Consider annual plans

Troubleshooting

Payment Failed

1. Verify card details
2. Check card limits
3. Contact bank if blocked
4. Update payment method

Over Limits

1. Review current usage
2. Upgrade plan if needed
3. Optimize usage
4. Contact support

Invoice Questions

1. Check billing history
2. Review line items
3. Contact billing support

Next Steps

• Account Settings - Manage your account
• API Keys - Manage API access